Host - Porzana

Position Description:

Job Title:

Host Location:

Porzana Reports to: Floor Manager /

General Manager Hourly Rate:

$16.37 - $20 per hour

Position Summary:

Hosts are the first impression of the restaurant, setting the tone for each guest's experience. With warmth, attentiveness, and professionalism, the Host ensures that every guest feels welcome and taken care of. This role manages the flow of service, including reservations, walk-ins, and guest communications, while supporting the overall cleanliness and organization of the dining room and entryway.

Key Responsibilities:

Arrive on time and in uniform Answer incoming calls, manage reservations, and respond to guest inquiries Check and return voicemails promptly Confirm reservations for the current day's service Strategically manage the reservation book to optimize table turns and capacity Add and update server sections in OpenTable Review all guest notes prior to service and accommodate special requests when possible Print and distribute guest notes to servers, expo, and managers Warmly greet and seat guests; acknowledge VIP (PPX) and repeat visitors Manage walk-in flow and waitlist with clear communication to guests and managers Monitor table statuses in OpenTable throughout the shift Communicate seating delays and guest needs to management Notify servers of section changes and new table assignments Assist with curbside pickup and to-go orders, including bagging and delivery to vehicles Support table resets and clearing during busy shifts Maintain a clean, organized host stand and guest entry area Check restrooms throughout service; restock supplies as needed Take out trash at the host stand at the end of shift Participate in weekly cleaning duties assigned to the host team

Schedule Expectations:

This is an hourly position with consistent evening and weekend availability required. Hosts are expected to work scheduled shifts, including some closings, and remain flexible to meet the needs of service.

Qualifications & Expectations:

Ability to remain calm and clear-thinking in a fast-paced, high-pressure environment Familiarity with OpenTable or similar reservation systems Working knowledge of the restaurant's food and beverage offerings Comfort with POS systems and basic order entry for to-go service Ability to multitask and adapt to changing priorities Strong verbal and written communication skills Professional, friendly, and warm guest demeanor Genuine interest in hospitality and delivering exceptional guest experiences

Additional Information:

Benefits Available:

Medical, Dental, and Vision Insurance 401(k) Paid time off Employee discount Flexible schedule

Job Advertisement:

Porzana is seeking warm, organized, and friendly Host to be the first point of contact for our guests. Ideal candidates are calm under pressure, great communicators, and enjoy working in a fast-paced restaurant environment. Restaurant experience is strongly preferred. Please note that Sunday availability is required.