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Omni Viking Lakes
Host Greeter - Ember & Ice Full-Time
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Based on Minnesota data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$28,466 / year median in Minnesota
+3% projected growth
Job Description
Omni Viking Lakes Hotelis seeking anOutlet Host.
This position is responsibleto ensureall guests are greeted and seated in a friendly and courteous manner, ensuring all guests receive a fond farewell, usingappropriate procedures, providing extraordinary customer servicein accordance withOmni standards. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotelcompanythen you will love working with Omni!
This position is responsibleto ensureall guests are greeted and seated in a friendly and courteous manner, ensuring all guests receive a fond farewell, usingappropriate procedures, providing extraordinary customer servicein accordance withOmni standards. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotelcompanythen you will love working with Omni!
Salaryfor this position starts at:
$17.50/hour. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled toelectthe following benefits: Dental, Vision and other healthcare benefits. Additionalassociate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued educationopportunitiesand more.Essential Job Functions:
Greet guests when entering the restaurant with a pleasant smile and superior customer serviceutilizingthe "5-15" rule.15 feet away non-verbal greeting, 5 feet away verbal greeting. Seat guests using Open Table software, ensuring server rotation on seating, pulling out chairs, placingcleanmenu in front ofguestand letting the guest know who their server will be. Supports new Omni Safe and Clean protocols throughout the outlet to support Omni's Covid-19 related sanitation protocols. Answerthe phoneupbeatand positive,takereservationsand answer guest inquiries. Control the pace of the restaurant through reservation times and seating. Assign server sections, ensuring servers workdifferent sections daily. Take To-Go order and give them to the bartenders whenIDR/TO-Go is activatedtransferthe call to the proper individuals. Monitor dining rooms for seating availability, service, safety,and wellbeing of guests. Assistserversand managerswhen needed. Thank every guest upon departure, invite them to return, and wish them a fond farewell. Notify Managers and servers of VIP's and guest notes or issues. Attend department meetings and other required companytrainings. Perform any other duties as assigned by management.Qualifications:
Must have strong verbal and written communicationskills. Prior host experience preferred. Must be able to multitask. Mustconsistentlydemonstrateexcellent interpersonal skills, be teamwork-oriented, andexhibita positive attitude. Must be willing to worka flexible schedule, including weekends,holidays,and evenings. Must be able to work in a fast-paced environment and multitask.Physical Requirements:
Must be able to stand and walk for an extendedperiodor for an entire shift. Must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds withoutassistance.Working Environment:
Interior of restaurant kitchen and designated bar area, with occasional travel around the property as needed. Exposure to a kitchen environment with high temperatures. Exterior of Hotel with exposure to weather conditions. Exposure to Food and Beverage hazardous cleaning chemicals. Exposure to food items and beverages.Tools & Equipment:
Open Table, Kronos, Telephone, MICROS Computer and Card Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster . Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com .Benefits
- Dental Insurance
- Discounts/Reimbursements