Casino Host

Casino Host The Nash Casino - 1.0 Nashua, NH Job Details $50,000 a year 1 day ago Qualifications Spreadsheets Word embeddings High school diploma or GED Productivity software Full Job Description Essential Job Responsibilities Acquire, develop, and retain premium players through proactive guest engagement and personalized service. Build long‑term relationships with guests through in‑person interactions, phone calls, and email communications. Contact active, inactive, and prospective premium players to promote events, offers, and experiences. Meet daily, monthly, and annual goals related to player contact, visitation, and revenue generation. Monitor player activity and adjust outreach strategies to support growth and retention. Assist in planning, promoting, and hosting special events, dinners, tournaments, and promotions both on and off property. Attend player events, interact with invited guests, and ensure a professional, welcoming experience. Collaborate with Marketing and Player Development teams to support promotional initiatives. Identify opportunities to create unique and memorable guest experiences. Stay informed on competitor programs and trends to support competitive guest development strategies. Use player databases and tracking systems to identify target players and opportunities for growth. Work closely with Executive and Casino Hosts to review comp activity and player worth. Assist leadership with evaluating player development initiatives and comp reports. Support timely execution of department projects and initiatives as assigned by Casino Marketing leadership. Partner with internal departments to ensure consistent, high‑quality guest experiences. Provide BIG Service by engaging guests with enthusiasm, professionalism, and personalized attention. Maintain strict confidentiality of guest and company information. Communicate guest feedback, concerns, or opportunities to appropriate leadership. Demonstrate integrity, professionalism, and sound judgment in all interactions. Work independently with minimal supervision or collaboratively as part of a team. Education & Experience High school diploma or GED required. Bachelor's degree preferred. Conversational Spanish is a plus. Strong proficiency in Microsoft Office (Word, Excel, PowerPoint); Excel proficiency required. Excellent written, verbal, and interpersonal communication skills. Must be 21 years of age or older. Must successfully pass all required background checks. Ability to work flexible schedules including days, evenings, late nights, weekends, and holidays. Must be able to obtain and maintain a valid New Hampshire gaming license. Physical Demands / Working Conditions Physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to move throughout the property for the duration of the shift. Ability to sit, stand, or walk for extended periods and perform repetitive movements. Ability to engage professionally with guests in fast‑paced or high‑pressure environments. Ability to communicate clearly with coworkers, vendors, and guests in person and over the telephone. Ability to answer inquiries and provide accurate information. Ability to access and interpret information on computer screens and databases. Ability to work in environments with guest chatter, overhead music, live entertainment, and where smoking is permitted. Ability to lift and carry up to 50 lbs. and respond to visual and auditory cues. Requires hand-eye coordination and the ability to distinguish letters, numbers, and symbols. The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law