Ala Carte Hostess

PRIMARY RESPONSIBILITIES

Greet and seat guests with warm, friendly service, make a good first impression, and ensure they are satisfied when they leave. Assure a high standard of appearance, hospitality and service. Knows floor plan, reads server assignments and knows table numbers and sections. Checks menus for cleanliness and freshness, checks dining room and floors for cleanliness. Provides a smile and friendly greeting for guests, confirms the number of guests in the party, asks guests for a seating preference and/or special needs, walks with the guest to their place at the table, assists if necessary and informs the server or manager of any special needs. Presents menus to the guests and explains the specials of the day, informs the server of the new guests and returns to his/her station, checks dining room for guests who are leaving, directs busser to clean tables and/or to distribute bread and water of the new table. Thanks guests when they are leaving, asks them to return and asks if the guests had a pleasant dining experience. Must be able to field complaints. When closing, collects menus and inspects for cleanliness and prepares the station for the next day. Performs duties that require standing and moving throughout the dining room for up to 8 hours or more. Communicates with all guests with confidence and encourages them to be unique and special.