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O
ORA
Restaurant Host
Career Insights for Host / Hostess
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Based on New Jersey data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$30,880 / year median in New Jersey
+12% projected growth
Job Description
We're seeking passionate team members who share our work ethic, our sense of family, and a commitment to delivering exceptional experiences to our guests. As one of our Host, you are the front line of communications with our cherished guests. You will be a valuable part of our team. Providing guests with the best possible experience and creating a positive work culture by personally exemplifying our core values. You will also be responsible for assisting the General Manager to ensure a positive first impression, and lasting relationships are formed with all our guests. Responsibilities Include... Maintaining positive relationships with all our guests. Managing the reservations inventory to ensure the restaurant maximizes its cover potentials based on budgets, special events, holidays, and seasonal demands. Maintaining our restaurant and guest profiles across various tools and platforms. Working with the Events team to manage restaurant availability and ensure proper communication is met. Training within the department Responding to all guest inquiry channels in a timely, friendly, and efficient manner. Monitoring the general email inboxes for the restaurant Building long-term relationships with guests and stakeholders, such as dining regulars, local concierge, and employees The right candidate will have... experience working as a front door lead in a fast-paced, high volume, fine dining restaurant. Extensive knowledge of fine dining service Extensive knowledge of various restaurant reservations software. An unparalleled commitment to hospitality and customer service. Exceptional leadership and communication skills. Ability to think critically and make sound decisions in a high-pressure work environment. Excellent time management and prioritization skills and the ability to multitask. Proficient in Microsoft Office General computer skills required.