Host/Hostess/ Lead Host Bella Ciao Restaurant - 5.0 Buffalo, NY Job Details Part-time | Full-time $18 - $23 an hour 1 day ago Benefits Paid training Health insurance 401(k) matching Employee discount Qualifications Writing skills Basic math Host/hostess experience Appointment scheduling Leadership Full Job Description Job Overview We are seeking an energetic and welcoming Host/Hostess/Lead Host to create a memorable dining experience for every guest. In this vital role, you will serve as the first point of contact, guiding guests to their tables with enthusiasm and professionalism. Your leadership skills will shine as you coordinate reservations, manage waitlists, and support the front-of-house team to ensure smooth operations. This position offers a dynamic environment where hospitality, organization, and excellent communication come together to deliver outstanding guest service. Paid training and growth opportunities are available for motivated individuals eager to thrive in a bustling restaurant setting. Responsibilities Greet guests warmly upon arrival, providing a positive first impression of the restaurant Manage reservation systems and waitlists efficiently using TOCK Coordinate seating arrangements to optimize table turnover and guest satisfaction Answer phone inquiries with professionalism, providing accurate information about wait times and reservations while practicing excellent phone etiquette Assist in maintaining a clean, organized host stand and ensure all guest areas meet food safety standards Support the front-of-house team by communicating guest needs clearly and promptly Handle guest concerns or special requests with hospitality and tact, ensuring guest relations are prioritized at all times Skills Proven experience as a host/hostess or in a similar hospitality role within a restaurant environment Excellent customer service skills with the ability to engage guests warmly and professionally Effective communication skills, both verbal and written, including phone communication and etiquette Basic math skills for managing reservations, waitlist calculations Organizational skills to manage multiple tables, reservations, and guest requests efficiently Familiarity with food safety standards and restaurant operations to support seamless service delivery This role is ideal for individuals passionate about hospitality who thrive in fast-paced environments. Join us to be part of a team dedicated to creating exceptional dining experiences through lively energy, clear communication, and genuine guest care!

Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) matching Employee discount Health insurance

Work Location:

In person