A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
The Host/ess sets the tone for guests as they enter our restaurants, providing friendly, individualized attention towards each patron, efficiently seat guests and accommodate any special requests. Host/ess Duties and Responsibilities include the following. Other duties as assigned Greets all guests as they come in or call into the restaurant, focusing on individual, friendly service, anticipating and accommodating all needs of the guest. Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift; gives location of and directions to restaurant as needed, refers requests for special parties and accommodations to appropriate supervisor. Ensures all appropriate menus are printed and ready for service; menu books are organized and filled with current menus Handling cash, credit, and debit card transactions, ensuring accurate charges, returning correct change to patrons, balancing the cash register. Helps dining room staff by setting and clearing tables; replenishing water; serving beverages. Improves general cleanliness and orderliness of the entrance area and dining room. Maintains or exceeds standards of personal appearance, grooming, cleanliness, and hygiene. This includes wearing proper uniform at all times while working. Protects establishment and patrons by adhering to sanitation, safety, and alcohol control policies. All other duties and responsibilities as assigned by the supervisor.
Host/ess Benefits:
Flexible scheduling includes varying shifts such as days, evenings, weekends and some holidays Free benefits account that includes discounted entertainment, shopping and gifts Chargeless fitness account incorporates assistance with wellness and healthy eating plans Free financial assistance program with budgeting, short-term loans, tools and resources No-Cost setup Flexible Spending Account for pre-tax contributions Health Insurance and Paid Vacation for eligible full time employees 401(k) with Match, Roth or PreTax options available, assistance with setup and questions
Host/ess Qualifications and Skills:
The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly stand and walk for eight to ten hours; climb sets of stairs repetitively throughout shift; occasionally required to sit, bend, kneel, crouch or crawl. Consistently reach shoulder level, above head and below waist; push, pull, lift and carry five (5) pounds including up flights of stairs, occasionally lift excess of twenty-five (25) pounds. Must be able to work in environmental exposure to low or high volume noise, cold, heat, water, and cleaning materials. Passible understanding of English Language, writing skills and basic mathematics.
