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Front Desk Host
Job
Crowne Plaza Cleveland Airport
Middleburg Heights, OH (In Person)
$32,240 Salary, Full-Time
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Job Description
Front Desk Host Crowne Plaza Cleveland Airport Middleburg Heights, OH Job Details Part-time | Full-time $15 - $16 an hour 20 hours ago Qualifications Computer operation Records maintenance Resort Receptionist experience within hospitality industry Venue guest services Full Job Description Job Summary We are seeking a friendly and professional Front Desk Host to be the first point of contact for our guests. This role is responsible for delivering excellent customer service, handling check-ins and check-outs, managing reservations, and ensuring a smooth guest experience throughout their stay. Responsibilities Greet guests warmly and provide a welcoming experience Perform check-in and check-out procedures efficiently Handle reservations, cancellations, and room assignments Answer phone calls and respond to guest inquiries Process payments and maintain accurate records Address guest concerns or complaints promptly and professionally Coordinate with housekeeping and maintenance for room readiness Maintain a clean and organized front desk area Follow all company policies and brand standards Qualifications Previous front desk or customer service experience preferred Strong communication and interpersonal skills Basic computer skills (PMS systems experience is a plus) Ability to multitask and work in a fast-paced environment Professional appearance and positive attitude Flexible schedule (including nights, weekends, and holidays)