We are currently looking for a Full Time Player Development Event Host to join our WinStar Casino Host team located at the WinStar World Casino and Resort working 6:00AM-2:30PM

• Su Mo Th Fr Sa.

Summary:

Plans and executes on-property and off-property VIP events and experiences for coded and prospective patrons, coordinating ticketing, logistics, and guest experience so events convert into incremental visitation and book growth rather than one-off spend.

Responsibilities:

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Plans, coordinates, and executes on-property VIP events (concerts, tournaments, promotions, milestone events) and off-property experiences (partner venues, golf, and similar)
• Manages concert and event ticket allocation and seating for hosted and prospective patrons, working within the Player Development ticket block
• Coordinates with Hotel, Food and Beverage, Retail, and Casino Hosts to secure amenities and logistics for VIP attendees
• Builds pre
• and post-event proformas and reports measuring cost, attendance, and incremental play, and shares results with the Player Development Events Supervisor
• Maintains the events calendar and shares it with Player Development at least the standard advance notice window so hosts can plan patron outreach ahead of the event
• Coordinates RSVP tracking, invitation lists, and day-of guest experience for assigned events
• Partners with the Marketing event-planning function on ROI, attendance targets, and post-event debriefs
• Identifies opportunities to convert event attendance into new book candidates, routing recommendations to Casino Hosts and the Player Development Analyst
• Performs all other duties as assigned

Competencies:

Essential:

• Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
• Budget stewardship and ROI accountability
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Event planning and VIP engagement
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of the

Casino Management System:

Bally's ACSC, with emphasis on the Gaming Analyst settings

• Knowledge of event management processes such as food and beverage ratios, transportation industry requirements, staffing ratios, vendor management, security and legal issues
• Highly organized, detail-oriented and capable of managing multiple requests in parallel
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills:

Essential:

• Must be familiar with the Microsoft Office Suite of products

Experience:

Essential:

• 1 year directly related experience

Education:

Essential:

High School, GED or Equivalent Credentials:

Essential:

• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions:

Essential:

• May work where cigarette smoking occurs
• Casino
• May work evenings, weekends or holidays
• Pass pre-employment drug test
• Mix of office/non-office settings
• Sometimes lift and or carry up to 25 lbs Training
• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation.

It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork