A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
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Host/Hostess•Hilton•Harrisburg, PA
Part Time
Harrisburg, PA, US
2 days ago
Requisition ID:
18385
Apply
Salary Range:
$12.00 To $15.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/Hostess for the Hilton Harrisburg in Harrisburg, PA. 5 Hour Shifts Available! Peak hours are between 7am to 12pm, 4pm to 9pm, or 5pm to 10 pm.
POSITION
SUMMARY:
GREETING AND ESCORTING GUESTS TO TABLES IN THE RESTAURANT, MONITORING THE RESTAURANT AND ALL STAFF, MAINTAINING A COURTEOUS AND EFFICIENT OPERATION OF THE DINING ROOM TO ENSURE GUEST SATISFACTION. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE
ACCOMMODATION. MEET AND GREET GUESTS AS THEY ARRIVE, OFFER CHOICE OF SEATING, THEN ESCORT THEM TO THEIR TABLE AND PRESENT MENU.
ANSWER
AND RECORD ALL PHONE CALLS WITHIN THREE RINGS IN A PROFESSIONAL MANNER.
MAINTAIN
PROPER SET-UP OF DINING ROOM. ASSIGN STATIONS TO SERVICE STAFF.
RECEIVE, RECORD
AND MAKE ANY NECESSARY ARRANGEMENTS FOR RESERVATIONS AND SPECIAL FUNCTIONS IN THE RESTAURANT.
PERFORM
OPENING AND CLOSING DUTIES. ASSIST OTHERS WITH SIDE WORK TO INCLUDE CLEANING, STOCKING, AND FOLDING NAPKINS.
DUE
TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL. OTHER DUTIES PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CARRYING COFFEE AND/OR TEA POTS THROUGHOUT OUTLET, REFILLING GUESTS' CUPS AS REQUESTED, HANDLING SPECIAL GUEST REQUESTS, ENSURING GUEST SATISFACTION, ANSWERING TELEPHONES AND HANDLING ROOM SERVICE ORDERS, ORGANIZING AND MAINTAINING BUFFET.
PLEASE
NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. REQUIRED KNOWLEDGE
/ SKILLS /
ABILITIES:
KNOWLEDGE OF RESTAURANT OPERATIONS, TO INCLUDE APPROPRIATE STAFFING LEVELS, SERVICE EQUIPMENT AND GUEST RELATIONS.
ABILITY
TO READ THE ENGLISH LANGUAGE TO FULLY COMPREHEND GUEST REQUESTS, MEMOS, RESERVATIONS, PROMOTIONAL MATERIALS, EVENT ORDERS AND SIMILAR WRITTEN MATERIALS.
ABILITY
TO SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO CONDUCT SMALL EMPLOYEE MEETINGS TO IMPART NEW INFORMATION.
ABILITY
TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
ABILITY
TO MOVE THROUGHOUT A CROWDED ROOM TO SEAT GUESTS.
ABILITY
TO EFFECTIVELY DEAL WITH CUSTOMER COMPLAINTS AND CONCERNS IN A FRIENDLY AND POSITIVE MANNER. THIS INVOLVES LISTENING TO THE NATURE OF THE CONCERN, DEMONSTRATING EMPATHY WITH THE CUSTOMER AND PROVIDING POSITIVE AND PROACTIVE SOLUTIONS. DESIRED SOFTWARE PROFICIENCIES
NONE
SUPERVISORY
RESPONSIBILITIES:
NONE EDUCATION / EXPERIENCE
HIGH
SCHOOL DIPLOMA OR EQUIVALENT PREFERRED. RESTAURANT GREETER EXPERIENCE PREFERRED. PHYSICAL REQUIREMENTS THE
INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN
PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND
ABILITIES:
FREQUENCY KEY
NEVER•0 HOURS; RARE•UP
TO 1 HOUR
;
OCCASIONAL
•1-3 HOURS;
FREQUENT
•3-6 HOURS;
CONSTANT
•6-8 HOURS
PHYSICAL ACTIVITY FREQUENCY
SITTING NEVER
WALKING
CONSTANT
CLIMBING
STAIRS OCCASIONAL
CROUCHING/BENDING/STOOPING
OCCASIONAL
REACHING
OCCASIONAL
GRASPING
OCCASIONAL
PUSHING/PULLING
OCCASIONAL
NEAR
VISION CONSTANT
FAR
VISION CONSTANT
HEARING
CONSTANT
TALKING
CONSTANT
SMELL
CONSTANT
LIFTING/CARRYING(# LBS)
FREQUENT
•UP
TO 50 LBS.
TRAVEL
RARE MATERIALS / EQUIPMENT USED TELEPHONE, CLEANING CHEMICALS, RESERVATIONS AND SEATING SYSTEMS.
