The Parties and Events Associate delivers friendly and efficient customer service while ensuring a smooth operational running of Children's Parties and other private or NAC club functions. Responsibilities & Expectations Greet the client host with an upbeat voice and welcoming smile; communicate with them throughout the duration of the event to ensure everything exceeds their expectations. Work in partnership with party parents ensuring that feedback (recommendations and/or complaints) are brought to the attention of the Director of Parties and dealt with promptly and efficiently to the mutual satisfaction of the customer and the club. Ensure the party space (both eating and activity areas) are immaculately clean and correctly set up prior to guests arrival. Supervise the games or activities to ensure a fun, high energy and a safe party environment. Serve party food and beverages to guests at the appropriate times. Ensure the very highest operational standards are upheld with regards to cleanliness, facilities, staff, safety and service at all times. Continually clean up after guests to ensure a neat party room. Encourage a fun party atmosphere at all times including organizing cutting of the cake and singing "happy birthday". Assist with sales and marketing activities such as the promotion and administration of parties, collection of customer feedback and positively contributing to public relations efforts. Other duties may be assigned. Education and/or

Experience:

Experience working with children preferred, but not mandatory Hospitality experience preferred, but not mandatory