Host / Hostess

Host / Hostess Caravan Court Arlington, TX Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Maintaining an organized workspace Guest relations Greeting customers Host/hostess experience Decision making Organizational skills Cleaning Cross-functional collaboration Escalation handling Restaurant experience Communication skills Entry level Cross-functional communication Full Job Description We aren't just opening a hotel; we're reimagining a landmark Arlington roadside resting spot. Caravan Court Hotel is officially assembling its pre-opening team, and we're looking for passionate hospitality professionals who thrive on creating meaningful and unique moments for guests. Ready to join? Perks Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Volunteer Days, Wellness Days, Growth Opportunities The Restaurant Host is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service. Hosts must balance guest engagement with operational control—managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events. Key Responsibilities Guest Experience & First Impressions Greet all guests warmly and professionally upon arrival and departure Manage the entry experience with confidence, warmth, and efficiency Provide accurate wait times and maintain clear communication with guests Create a welcoming and organized environment at the host stand Reservations & Seating Management Manage reservations, walk-ins, and seating flow using the reservation system Optimize table turns while maintaining service standards and guest comfort Balance server sections and ensure equitable distribution of covers Adjust seating strategy based on volume, pacing, and operational needs Operational Awareness Maintain full awareness of restaurant layout, table status, and service flow Communicate continuously with managers, servers, and kitchen regarding pacing Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service Assist in controlling door flow during peak and event-driven periods Guest Communication & Problem Solving Handle guest inquiries, special requests, and concerns with professionalism and urgency Provide accurate information regarding menus, hours, and offerings Support service recovery efforts by escalating issues appropriately Team Collaboration Work closely with servers, bartenders, and leadership to ensure smooth operations Assist with maintaining cleanliness and organization of the entrance and surrounding areas Support overall team success with a positive and proactive attitude Qualifications Qualifications & Requirements Previous host or customer service experience preferred Strong communication, organization, and multitasking skills Ability to remain calm and professional in high-volume environments Strong problem-solving skills and attention to detail Comfortable managing guest flow and making real-time decisions Flexibility to work mornings, evenings, weekends, holidays, and special events Ability to stand for extended periods Work Environment Three-meal restaurant with varying service styles and volume levels Elevated dinner service requiring strong control of reservations and pacing Fast-paced environment with frequent guest interaction Schedule variability based on business levels and events