Job Description Job Title:

Host/Host Job Summary Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests. Activities & Responsibilities Primary Warmly and graciously greet all guests and seat them at tables or in waiting areas. Open the front door for guests entering or leaving the restaurant when possible. Provide guests with menus and inform them of their server's name upon seating. Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited. Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Call out name and number of party when tables become available/or use table management system. Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Answer telephone calls and respond to inquiries or transfer calls. Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed. Inspect dining and serving areas to ensure cleanliness and proper setup. Inform guests of establishment specialties and features. Receive and record guests' dining reservations. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. Direct guests to waiting areas when necessary. Relay messages to servers and bussers as needed. Thank guests as they leave and invite them to return. Attend all scheduled employee meetings and offers suggestions for improvement. Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant. Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. Tools & Technology (examples in parentheses) Ice dispensers Non-carbonated beverage dispenser Personal computers Pocket calculator Point-of-sale terminals and workstations Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale;

ICVERIFY

; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager) Special purpose telephones Touch screen monitors Calendar and scheduling software Table management or reservation software (Avenista, GuestBridge Reserve, OpenTable, Reservation) Office suite software (Microsoft Office) Operating system software Spreadsheet software (Microsoft Excel)

This Job Is:

Open to applicants 18 years old Open to applicants who do not have a high school diploma/GED A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Tip income:

No Job Types:

Full-time, Part-time Pay:

$11.00 - $13.00 per hour

Benefits:

Employee discount Flexible schedule Referral program

Work Location:

In person