A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
Part-Time, Year Round Position Monday through Sunday Variable shifts; must be flexible
MUST BE AVAILABLE WEEKENDS & HOLIDAYS 4
00 PM to Close (approximately 10:00 PM)
FLSA Status:
Non-Exempt/Hourly SUMMARY Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a upscale and professional environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Warmly greets each Tree Room guest. Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards. Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information. Shares the Sundance story of land preservation and environmental commitment as the occasion arises. Exhibits proper phone etiquette answering all incoming calls. Returns phone messages in a timely manner. Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system. Confirms reservations for large parties or during high volume events. Organizes restaurant reservations for the evening under the direction of the Tree Room Manager. Informs service team of special requests for reservations. Records the number of guests served by each service team. Assists in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management. Assists service staff in delivering alcoholic beverages if 21 years of age or older and
TIPS/SIPS
certified. Assists in monitoring that proper sequence of service is completed for all guests. Displays knowledge and compliance with Utah liquor laws. Ensures that the restaurant is clean and organized at all times. Supports the recycling program. Completes cleaning and closing responsibilities as directed by management. Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner. Exhibits a positive attitude when speaking about guests, fellow employees, and management. Communicates well with Manager, Chef, team, and guest.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED. Two years related restaurant experience and/or training. Possesses professional demeanor and good communication skills. Must exhibit high personal cleanliness standards. Two years food service experience in a full service restaurant. Prior guest relations experience. Knowledge and experience in wine, liquors, and beer. Proficiency in Resy reservation software/ ability to learn. Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs. Must have or obtain a current food handlers permit within 30 days of employment. Must have or obtain current alcohol serving permit within 30 days of employment. Must be 18 years of age or older. Must be 21 years of age or older to serve alcohol. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.
