Location:

Roanoke, West Virginia, 26447

Job Type:

Part time

Food & Beverage Job ID:

R0064481

widget: Seasonal Stonewall Resort Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, \"Close to Nature\" park acres. What you will have an opportunity to do: We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Ensure total guest satisfaction in Stillwaters through effective communication skills and efficient anticipation of guest requirements.

ESSENTIAL FUNCTIONS OF THE POSITION

Perform all duties in a professional manner and in accordance with company policies. Flexibility to work a varied schedule due to business levels and industry demand. Follow all safety procedures to ensure a safe working environment. Maintain uniform and grooming standards as outlined in employee handbook and departmental training. Open and close according to posted Restaurant hours. Offer a sincere \"Welcome\" and \"Thank You\" to every guest Knowledge of the floor plan for each meal period-where each group will be seated, with appropriate group signage in each area. Knowledge of menu cycles, menu cycle grid, and kiosk food labels. Knowledge of forms used at the hostess stand (sign-in sheet, seating chart, daily restaurant count sheets, etc.). Remain in the front entrance area of the Restaurant to ensure all guests are greeted and seated properly and promptly. Exercise efficient, friendly communication with guests in the Restaurant and on the telephone. Visit all tables in restaurant to ensure proper service is being given to all guests. Anticipates guests needs to ensure meeting or exceeding their expectations. Support all staff during scheduled shifts, helping out where needed. Ensure proper attainment and recording of all Restaurant reservations and customer counts. Understand Micros procedures (voids, reports, etc.) Keep greeter stand neat and organized Maintain quality and stock of menus and wine lists. Utilize daily event sheets, function sheets, flash sheets, and daily change logs to help staff and guests. Be knowledgeable of all services offered hotel wide Attend meetings as required. Full understanding of all job descriptions of restaurant and In-Room Dining. Provide assistance in other job classifications as determined necessary by immediate supervisor. What are we looking for?

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

Must have at least 6 months of customer service experience.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. 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