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Front Desk Agent
Job
Sleep inn- Bessemer/helena
Bessemer, AL (In Person)
$22,880 Salary, Full-Time
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Job Description
Located off I-459 exit 6 Morgan rd Sleep Inn 1259 Greenmor dr Bessemer Al 35022 We are hiring for all Positions All Shifts Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the check-in and check-out processes efficiently, handling reservations and payments accurately. Address guest inquiries and concerns promptly, providing information about hotel amenities, local attractions, and services. Maintain an organized front desk area, including managing phone systems and responding to calls in a timely manner. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that may arise during their stay. Assist with administrative tasks such as filing, data entry, and maintaining records of guest interactions. Promote hotel services and amenities to enhance the guest experience. Uphold high standards of cleanliness and professionalism in the front desk area. Light cleaning and laundry and breakfast Qualifications Previous experience in hotel or resort front desk operations is preferred but not required. Strong customer service skills with a focus on guest relations and satisfaction. or abilities are highly desirable to cater to diverse clientele. Proficiency in hospitality management software or phone systems is an advantage. Excellent communication skills, both verbal and written, with the ability to engage positively with guests. Ability to work flexible hours, including weekends and holidays as needed. A team player who can collaborate effectively with colleagues across departments. Join us as we create memorable experiences for our guests through exceptional service!