Hotel Sales & Guest Services Administrator

Hotel Sales & Guest Services Administrator Holiday Inn Birmingham - Hoover Hoover, AL Job Details Full-time $15 - $17 an hour 1 hour ago Benefits Employee discount Qualifications Computer operation Guest relations Interpersonal skills Microsoft Office Organizational skills Multi-line phone systems Full Job Description Do you like meeting new people? Are you an energetic, people person? Are you dependable and like a fun work environment? If so, we have just the job for you! The ideal candidate will be a passionate, dynamic and outgoing individual with confidence in dealing with guests and co-workers. Hotel sales and guest services experience preferred.

IN A NUTSHELL

: This is a full-time hybrid position with a primary focus on hotel sales three days a week with the other two days working in guest services. We offer competitive pay with an incentivized monthly bonus program.

CORE JOB RESPONSIBILITIES

Obtain inquiry information from prospective customer calls and walk ins. Perform inside hotel sales for the property by securing group, meeting space, catering, and corporate business while building and maintaining relationships. Enter rooming lists, room reservations, and updates to groups and corporate reservations. Prepare sales proposals and agreements and send to the customers after gaining approval from the Director of Sales. Conduct site tours as needed. Perform continual sales prospecting of in-house guests. Participate in outside sales calls as directed by Director of Sales. Participate in weekly revenue calls. Make postings on social media to increase presence and followers as needed. Obtain all deposits and payment requirements for groups, catering, and meetings. Respond to RFPs from all sources and obtain approval from DOS prior to submitting. Answer hotel's incoming phone calls and directs them to proper department and uses proper telephone etiquette. Possess a working knowledge of HotelKey PMS system, take same day reservations and future reservations when necessary. Is aware of all all cancellation policies and procedures. Register guests and assign rooms. Accommodate special requests whenever possible. Make keys for guests. Thoroughly understand and adhere to proper credit card and cash handling policies and procedures. Understand guestroom's status and room status tracking. Know and explain room locations, types of rooms available, and room rates. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinate guestroom status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, and special requests. Read front desk communication updates and any issues in Quore. Is aware of daily activities and groups in the hotel. Know billing processes and how to post charges to guest, master, and ledger accounts. Maintain safety and security practices, have thorough knowledge of emergency procedures. Perform other duties as assigned, that the associate is capable of performing. Responsible for cash handling and the amount of money in the front desk drawer.

What we need from you:

Customer service experience Well versed in MS Office and general office/administration Excellent verbal and written communication skills Sales experience, preferably in hotel or hospitality setting Good people skills and business judgment Customer and sales results-oriented mind set Hands on mentality and great organizational skills Hotel front desk / guest services experience Ability to communicate effectively with guests and team members Familiarity with multi-line phone systems Computer skills and ability to learn new systems quickly What you can expect from us: We give our people everything they need to succeed. From competitive pay that rewards all your hard work to a wide range of benefits designed to help you live your best work life. The Holiday Inn Birmingham - Hoover is operated by Triad Property Management, who currently owns and operates ten hotels, with others in the design and construction phase. We are an equal opportunity employer. We promote a culture of trust and support, always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. We are growing quickly and are seeking someone who wants to grow with us. If this sounds like you, we want to meet you!

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person