Front Desk Agent - Guest Services

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include:  Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism  Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management  Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards  Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift  Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages  Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift  Takes and records advance reservations accurately and confirms requests  Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

 Experience in other hotels or a comparable service industry dealing with customers  Prior PMS system experience a plus!

Source:

Hospitality Online