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Spectrum Resorts

Guest Services Administrative Assistant Turquoise Place

Entry-Level JobVerifiedNo experience needed

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$26,608 / year median in Alabama

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Job Description

Benefits:
Health insurance Paid time off Training & development Vision insurance 401(k) 401(k) matching Dental insurance Employee discounts
TURQUOISE PLACE GUEST SERVICES ADMINISTRATIVE ASSISTANT SUMMARY
: Provide administrative support to the Guest Services Operation and Management Team to include answering phone calls in Navis, email, various reports and spreadsheets, preparing check-in packet inserts, and perform reception duties for the Executive Offices. Also, assists Front Desk team as needed.
ESSENTIAL FUNCTIONS
: Maintain office supply and department inventory. Organize scan, and file daily department paperwork. Answer the telephones and take detailed messages containing the necessary information to respond. Maintain weekly/monthly spreadsheets to include inventory items. Be responsible for coding invoices, etc. Assist with special projects as requested. Answer NAVIS calls to assist with booking reservations, answering guest questions, etc. Perform other duties, functions, or tasks as assigned by the department Manager and Director.
QUALIFICATIONS
GED or High School diploma, required Prior Front Desk experience a plus A positive, enthusiastic individual with exceptionally strong communication skills Able to always act professionally under pressure and effectively multitask Able to diffuse conflict and promote a harmonious environment for all owners, team members, and vendors Experience with the Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, and Outlook required Ability to learn new systems including NAVIS, IQWare, etc. Excellent hospitality skills
PHYSICAL REQUIREMENTS
Ability to work at a desk on a computer for majority of the shift Must be able to stand/walk as required Must be able to lift/move up to 20 lbs.