Front Desk Agent

Job Title:

Front Desk Agent Company:

Hampton by

Hilton Location:

Phenix City, AL Job Type:

Full-Time /

Part-Time Shift:

Evening, Weekend, and Holiday Availability Preferred Job Summary We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously. Key Responsibilities Greet guests and provide outstanding customer service Process guest check-ins and check-outs accurately Answer phone calls and manage reservations Handle guest requests, concerns, and complaints professionally Maintain knowledge of hotel services, local attractions, and policies Coordinate with housekeeping and maintenance teams Ensure lobby and front desk areas remain clean and organized Qualifications High school diploma or equivalent preferred Previous hotel or customer service experience is a plus Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills and familiarity with hotel management systems Flexible schedule, including weekends and holidays Benefits Competitive hourly pay Employee hotel discounts through Hilton Careers Paid training Opportunities for advancement Preferred Skills Positive attitude and professional appearance Strong problem-solving abilities Team-oriented mindset Attention to detail