Director of Guest Services

At The Compton we believe a great stay starts with a genuine welcome—and that the people who greet our guests set the tone for everything that follows. As the Director of Guest Services , you'll lead the team responsible for creating that sense of ease, warmth, and belonging from the moment someone walks through our doors. From front desk to valet to pre-arrival communication, you'll shape every touchpoint to reflect The Compton's rooted, guest-first spirit —thoughtful, grounded, and full of Ozark charm. Our Director of Guest Services brings extensive hospitality experience to support our valet and front desk teams, while providing strategic leadership across these functions. In this role, you will: Hire, train, and inspire a team that knows how to deliver service that's polished, never scripted. Develop systems and guest service standards that support a smooth, efficient operation and an exceptional guest experience. Create a culture of ownership and pride where team members feel empowered to solve problems and surprise and delight. Collaborate with other departments to ensure every arrival, stay, and departure feels effortless. Lead by example—on the floor, in the moment, and always with care. This is a role for someone who believes hospitality is a craft—and who knows that what guests remember most isn't just how a place looked, but how it made them feel. If you're ready to help bring Bentonville's newest hotel to life, we'd love to meet you. Education and/or Experience High school diploma or GED with minimum 2 years of progressive experience in guest services, front desk operations, or hospitality management OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field Luxury or boutique hospitality experience strongly preferred Proven track record of leading high-performing guest services teams Specific Job Knowledge, Skills and Abilities Exceptional interpersonal and communication skills with ability to influence, inspire, and lead diverse teams Advanced conflict resolution and problem-solving capabilities with experience handling complex guest situations Strong financial acumen including budget management, payroll administration, and performance analysis Comprehensive knowledge of hospitality operations, property management systems, and guest service technology Expert understanding of guest service standards, hospitality best practices, and luxury service delivery Proven ability to develop and implement service training programs and performance improvement initiatives Physical Demands Ability to stand and walk extensively throughout the property for extended periods Capability to work flexible schedules including evenings, weekends, and holidays as business demands require Comfort maintaining high energy and professional demeanor during peak service periods and high-stress situations Ability to respond quickly to emergency situations and provide calm, decisive leadership Stamina to manage multiple priorities simultaneously while maintaining attention to detail and service quality

Job Type:

Full-Time Exempt Supplemental Pay:

Bonus Incentive Plan, performance based

Benefits:

401(k) 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Employee assistance program Employee discount on hotel stays Flexible spending account Health insurance Life insurance Paid time off available 90 days after start date Vision insurance Hospital Indemnity insurance Eligible to participate in the Employee Referral Bonus Program About The Company Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community. We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Source:

Hospitality Online