Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent (7-3 PM, 3-11PM)
Job
Hampton Inn and Suites
Little Rock, AR (In Person)
$29,120 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
23
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Desk Agent (7-3 PM, 3-11PM) Hampton Inn and Suites Little Rock, AR Job Details Full-time $13 - $15 an hour 10 hours ago Benefits Paid time off Employee discount Qualifications Teamwork Customer relationship building Phone communication Customer service Attention to detail Hospitality industry experience Individual consumer customer service Hotel management Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle guest inquiries with professionalism and efficiency. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in guest information. Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Maintain an organized front desk area, including managing phone calls and emails with professionalism. Process reservations and cancellations while ensuring all guest preferences are noted. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or issues with empathy and resolve them effectively. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Requirements Previous experience in hospitality management or front desk operations is preferred. Strong guest relations skills with a focus on delivering exceptional customer service. Excellent phone etiquette and communication skills, both verbal and written. Ability to work in a fast-paced environment while maintaining attention to detail. Familiarity with hotel management software is an advantage but not mandatory. A positive attitude, team-oriented mindset, and willingness to learn are essential qualities. Flexibility to work various shifts, including weekends and holidays as needed. This position is a flexible position and can be 7AM-3PM shifts or 3PM-11PM shifts. Join us in creating memorable experiences for our guests as a Front Desk Agent! Your commitment to hospitality will help shape their stay into something truly special.