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Front Desk Agent Part Time Afternoons/Evenings/Weekends
Job
Fairfield/Townplace Suites by Marriott Little Rock - Otter Creek
Little Rock, AR (In Person)
$27,040 Salary, Part-Time
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Job Description
Front Desk Agent Part Time Afternoons/Evenings/Weekends Fairfield/Townplace Suites by Marriott Little Rock - Otter Creek Little Rock, AR Job Details Part-time From $13 an hour 4 hours ago Benefits Employee discount Qualifications Operator switchboards Phone communication Customer service Attention to detail Organizational skills Telephone systems Hotel experience Office phone management Full Job Description Job Summary Join our dynamic hospitality team as a Part-Time Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vibrant role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your proactive approach and attention to detail will help foster a positive environment that keeps guests coming back. This position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort setting. Responsibilities Greet guests warmly upon arrival, ensuring a friendly and efficient check-in process. Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers. Handle guest inquiries, requests, and complaints with patience and a solutions-oriented attitude. Maintain accurate records of guest reservations, check-ins, check-outs, and billing details. Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy. Provide exceptional guest relations by offering local recommendations and personalized service. Support hotel operations by coordinating with housekeeping, maintenance, and other departments as needed to ensure guest satisfaction. Requirements Previous experience in hotel or front desk operations is preferred but not required; training will be provided. Strong customer service skills with the ability to handle multiple tasks efficiently in a fast-paced environment. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Knowledge of hospitality management principles and hotel experience is advantageous. Excellent phone etiquette and experience managing multi-line phone systems are essential. Ability to work flexible hours, including evenings, weekends, and overnight shifts for night audit responsibilities. A friendly demeanor combined with strong organizational skills to foster positive guest relations and smooth hotel operations. This role is an excellent fit for motivated individuals passionate about hospitality who want to grow their career while delivering outstanding guest experiences in a lively resort environment!