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AB
AIDEN by BEST WESTERN
Guest Service Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,225 / year median in Arizona
Job Description
Aiden by Best Western Flagstaff is looking for a friendly, dependable, and guest-focused team member to join our hotel team. This is a versatile hospitality position where you'll have the opportunity to work across the hotel's front desk, bar, and café, helping create a welcoming experience for every guest who walks through our doors. We're looking for someone who genuinely enjoys working with people, can stay calm and positive in a busy environment, and takes pride in providing great service. If you're personable, reliable, and enjoy making guests feel welcome, we'd love to hear from you! What You'll Do Welcome guests with a friendly and professional attitude Check guests in and out of the hotel and assist with reservations Answer questions about the hotel, local area, and guest services Handle guest requests and concerns with patience and a problem-solving mindset Provide excellent customer service throughout each guest's stay Work in the hotel bar, preparing and serving beverages and providing attentive service Assist with café operations, including taking orders, preparing or serving food and beverages, and keeping the area clean and inviting Process payments and handle cash accurately Communicate with other team members to help ensure a smooth guest experience Maintain a clean, organized, and welcoming environment Follow hotel procedures and responsible alcohol service guidelines Help wherever needed to support the team and our guests What We're Looking For A friendly, positive attitude and a genuine desire to help people Strong communication and customer service skills Reliable, dependable, and able to work as part of a team Comfortable multitasking and switching between different responsibilities Previous hotel, restaurant, café, or bartending experience is a plus, but we're willing to train the right person Must be able to work a flexible schedule, including weekends and holidays as needed Why Join Our Team? At Aiden by Best Western Flagstaff, no two shifts are exactly the same. You'll be part of a team that works together to make guests feel comfortable, welcomed, and taken care of. This is a great opportunity for someone who enjoys variety, meeting new people, and being an important part of the overall guest experience. If you're someone who believes great hospitality starts with a friendly face and a helpful attitude, we'd love to meet you!
Benefits:
- Employee discounts at Best Western hotels
- Full time medical, dental, and vision insurance
- Flexible schedule
- Paid sick time
Requirements:
- While performing the duties associated with the job, employees will be required to stand or sit; walk, use hands to fingers, handle, feel or operate objects, tools or controls and reach with hands and arms.