Front Office Agent 1401 E Woolford Rd, Show Low, AZ 85901 $15

• $17 an hour
• Temporary, Part-time, Full-time $15
• $17 an hour

• Temporary, Part-time, Full-time Front Desk Agent Duties:

• Our Front Office team members prepare the front desk for guests
• You'll be mentored step-by-step through the training process
• You'll use Marriott's award-winning training tools
• You'll work as a team with other front office team members, and other hotel departments to complete daily front desk activities and guest services
• You'll arrive at work promptly for your scheduled shifts
• You'll assist with key control and logs
• You will ensure room status information is accurate, maintained and communicated
• You will resolve any guest issues quickly, efficiently, and courteously
• You'll ensure guest messages, packages and mail are logged and delivered in a timely and professional manner
• You will provide attentive, friendly, helpful and courteous service to all guests, managers, and other employees
• You will communicate effectively from shift to shift using Marriott's systems and tools
• You will assist with inventory of front office, stationary, supplies and Market products as requested
• You'll generate and review daily operational work and reports
• You'll review the Front office log book and Guest feedback forms on a daily basis
• You will perform other duties as requested by management
• You'll be provided with the correct uniform
• You'll help us follow through on the hotel's commitment to excellence with excellent guest service
• You'll maximize occupancy by reviewing status daily and following Marriott system guidance and controls
• You'll carefully observe daily house count
• You'll monitor high balance guests and take appropriate action
• You'll ensure implementation of Front Desk checklists, hotel policies and house rules
• You'll learn to operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
• You will be responsible for a cash bank each shift
• You and your team will perform other duties as directed by management
• Flexible schedule is a must, able to work evenings, weekends and holidays

Qualifications:

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficient in using computer systems and software applications
• Knowledge of phone systems and ability to handle multiple lines
• Ability to work well under pressure and handle difficult situations with professionalism
• Strong problem-solving skills and attention to detail If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

to join our team as a Front Desk Agent.

Job Types:

Full-time, Part-time, Temporary Pay:

$15.00

• $17.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person