$17 an hour
Temporary, Part-time, Full-time $15
$17 an hour
Temporary, Part-time, Full-time Front Desk Agent Duties:
Our Front Office team members prepare the front desk for guests
You'll be mentored step-by-step through the training process
You'll use Marriott's award-winning training tools
You'll work as a team with other front office team members, and other hotel departments to complete daily front desk activities and guest services
You'll arrive at work promptly for your scheduled shifts
You'll assist with key control and logs
You will ensure room status information is accurate, maintained and communicated
You will resolve any guest issues quickly, efficiently, and courteously
You'll ensure guest messages, packages and mail are logged and delivered in a timely and professional manner
You will provide attentive, friendly, helpful and courteous service to all guests, managers, and other employees
You will communicate effectively from shift to shift using Marriott's systems and tools
You will assist with inventory of front office, stationary, supplies and Market products as requested
You'll generate and review daily operational work and reports
You'll review the Front office log book and Guest feedback forms on a daily basis
You will perform other duties as requested by management
You'll be provided with the correct uniform
You'll help us follow through on the hotel's commitment to excellence with excellent guest service
You'll maximize occupancy by reviewing status daily and following Marriott system guidance and controls
You'll carefully observe daily house count
You'll monitor high balance guests and take appropriate action
You'll ensure implementation of Front Desk checklists, hotel policies and house rules
You'll learn to operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
You will be responsible for a cash bank each shift
You and your team will perform other duties as directed by management
Flexible schedule is a must, able to work evenings, weekends and holidays

Qualifications:

Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficient in using computer systems and software applications
Knowledge of phone systems and ability to handle multiple lines
Ability to work well under pressure and handle difficult situations with professionalism
Strong problem-solving skills and attention to detail If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

to join our team as a Front Desk Agent.

Job Types:

Full-time, Part-time, Temporary Pay:

$15.00

$17.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

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