Front Desk Agent

Front Desk Agent Days Inn by Wyndham Hotels

• 2.9 Arroyo Grande, CA Job Details Full-time $17
• $18 an hour 1 day ago Benefits 401(k) Paid time off Employee discount Qualifications Bilingual Guest relations Financial transaction processing Phone communication Customer service English Financial records management Financial record maintenance Front desk Phone etiquette Working with individuals with language barriers

Full Job Description Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel using the hotel management system
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records of guest transactions
• Perform night audit duties, including reconciling daily transactions and preparing reports
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain a clean and organized front desk area

Requirements:

• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to handle difficult situations calmly and professionally
• Bilingual skills (if applicable) to assist guests who may not speak English fluently
• Familiarity with hotel management systems and phone systems is a plus
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Attention to detail and accuracy in handling guest information and financial transactions

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type:

Full-time Pay:

$17.00

• $18.

00 per hour

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person