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HB
Hampton by Hilton Arroyo Grande
Front Desk Agent / Night Auditor
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Overview Hampton Inn & Suites by Hilton Arroyo Grande is seeking a dependable and customer-focused Night Auditor / Front Desk Agent to join our team. In this role, you will provide excellent overnight guest service while completing nightly accounting and front desk operations. The Night Auditor plays an important role in ensuring a smooth and welcoming experience for our guests while maintaining accurate financial records. Responsibilities Greet guests and assist with check-in and check-out Respond to guest requests, questions, and concerns professionally Answer and manage multi-line phone systems Perform night audit procedures and balance daily hotel transactions Process reservations, cancellations, and room assignments Maintain accurate guest records and billing information Conduct basic property security checks during overnight hours Prepare nightly reports and communicate important updates to management Maintain an organized front desk and lobby area Qualifications 1 year hotel front desk or night audit experience preferred Strong customer service and guest relations skills Ability to work independently overnight Excellent communication and problem-solving skills Experience with hotel systems ( Hilton PeP or similar ) is a plus Reliable, detail-oriented, and professional Benefits ✔ Hilton Team Member Travel Program (Go Hilton) ✔ Employee hotel discounts ✔ Supportive team environment ✔ Opportunity to grow within Hilton brand hotels Schedule Availability Candidates must be available for: Overnight shifts (11 PM - 7 AM) PM shift (3PM - 11 PM) Weekends and holidays when needed Additional shifts to cover front desk when required Join us in delivering outstanding guest experiences through energetic service and meticulous management. Your dedication will help create welcoming environments that guests remember long after their stay!