Front Desk Agent

Job Summary:

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone systems, including answering and directing calls
• Process payments and maintain guest accounts
• Address guest concerns and resolve issues promptly
• Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

• Previous experience in customer service or hospitality industry preferred
• Strong communication skills with a focus on guest relations
• Proficiency in using front desk software and hotel management systems
• Ability to work flexible hours, including nights and weekends
• Bilingual or multilingual skills are a plus
• Knowledge of night audit procedures is advantageous
• We are also willing to train
• Multitasking is a must This position offers the opportunity to work in a dynamic hospitality environment, interacting with diverse guests on a daily basis.

If you are passionate about delivering excellent service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.

Job Type:

Part-time Pay:

From $16.90 per hour

Experience:

Customer service: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Arvin, CA 93203 (Required)

Work Location:

In person