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Holiday Inn Express Belmont
Front Desk Agent (Part-Time)
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent (Part-Time) Holiday Inn Express Belmont Belmont, CA Job Details Part-time From $19 an hour 20 hours ago Benefits Employee discount Qualifications Greeting customers Organizational skills Receptionist experience within hospitality industry OPERA Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We are looking for someone to part time evenings. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit cards Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent is a must Experience with hotel reservations software, like Opera Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude (will do attitude) Excellent communication and organizational skills Ability to problem solve on your own to accommodate a guest. Ability to stand for long periods of time