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Pop Pie Co.

Guest Service Associate - Ice Cream Shop

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$37,178 / year median in California

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Job Description

Join Our Team at Pop Pie Co. We are Southern California's go-to fast casual restaurant and artisanal bakery, specializing in all things encased in crust. Locally owned, we proudly feature our signature all-butter crust by Executive Chef Gan Suebsarakham. Our rotating menu includes sweet and savory pies made daily for breakfast, lunch, and dinner, with options ranging from pie slices to hand pies and classic meat and vegetarian dishes. Pop Pie Co. offers a globally inspired menu influenced by Australia, Europe, and Asia. Each location serves as a vibrant community hub with communal seating and a specialty coffee bar to start your day. Our sister company, Stella Jean's Ice Cream, continues our commitment to great food and community. We focus on small-batch ice cream made with real ingredients, celebrating our strong ties with friends, neighbors, and employees.
Position Overview:
Barista/Food Runner/Cashier We are seeking a hands-on team member for our fast-paced environment. The ideal candidate will be self-motivated, team-focused, and maintain a calm demeanor under pressure.
Key Responsibilities:
Customer Service:
Greet and assist customers in a friendly and professional manner, providing information about our menu and making recommendations.
Order Management:
Accurately take and process orders using the POS system, ensuring a smooth and efficient checkout experience.
Product Presentation:
Scoop ice cream and serve pie slices, ensuring portions are consistent and visually appealing.
Cleanliness:
Maintain cleanliness and organization of the front-of-house area, including dining spaces, serving counters, and equipment.
Food Preparation Support:
Assist with basic food preparation tasks as needed, ensuring all products meet our quality standards.
Team Collaboration:
Work closely fellow team members to ensure smooth operations and a positive environment.
Community Engagement:
Help foster a welcoming atmosphere that encourages community connections and repeat visits.
Qualifications:
1+ years of food service experience 2+ years of customer service experience. Ability to work independently and collaboratively. Strong written and verbal communication skills. Reliable and calm under pressure. If you're passionate about food and community, we'd love to hear from you! Join us in creating memorable experiences for our guests.
Job Type:
Part-time Pay:
From $16.90 per hour
Benefits:
Employee discount Health insurance Paid sick time Paid training
Shift:
Day shift Night shift
License/Certification:
Food Handler Certification (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Carlsbad, CA 92008 (Required) Ability to
Relocate:
Carlsbad, CA 92008: Relocate before starting work (Required)
Work Location:
In person