Guest Service Specialist - Pie & Ice Cream Shop Pop Pie Co. & Stella Jean's - 2.1 Carlsbad, CA Job Details Full-time From $18 an hour 19 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Food handling Customer communication Teamwork Guest relations Interpersonal skills Team management Full Job Description Join Our Team at Pop Pie Co. & Stella Jean's Ice Cream! Pop Pie Co. is Southern California's go-to fast-casual restaurant and artisanal bakery, known for all things encased in a buttery, flaky crust. Proudly locally owned and led by Executive Chef Gan Suebsarakham, we serve up a globally inspired rotating menu of sweet and savory pies - freshly baked for breakfast, lunch, and dinner. Our sister company, Stella Jean's Ice Cream, crafts small-batch, chef-driven ice cream using real ingredients and bold flavors. Together, our locations are more than places to eat—they're vibrant community hubs with a deep commitment to hospitality, creativity, and connection.

Why You'll Love Working Here:

Competitive Pay:

Starting at $18/hour plus tips

Growth Opportunities:

We promote from within and invest in your professional development.

Creative, Collaborative Environment:

Work with passionate people who love food, flavor, and community.

Employee Perks:

Health insurance for full time employees, paid training, and team discounts on all your favorite pies and scoops! You're someone who: Leads by

Example:

You bring a positive, steady energy to every shift, and help guide your teammates during high-volume service.

Loves Great Service:

You enjoy creating memorable guest experiences and understand the importance of thoughtful, friendly interactions.

Works Well With Others:

You're dependable, solution-oriented, and eager to support your coworkers however you can.

What You'll Do:

Champion the

Guest Experience:

Warmly welcome each guest and ensure smooth, friendly, and fast service at every touchpoint. Service Support in

Real Time:

Act as a go-to teammate during busy hours—helping to guide flow, answer quick questions, and assist where needed.

Model Our Standards:

Demonstrate best practices in food handling, cleanliness, and presentation so others can follow your lead.

Break & Flow Coordination:

Help ensure breaks are timely and that team communication remains clear and respectful throughout the shift.

Checklist Accountability:

Support completion of opening, mid-day, and closing duties using company checklists.

Training Support:

Help support new team members by modeling professionalism and strong service skills.

Stock Awareness:

Notify management of any supply needs

Job Details Job Type:

Full-time Expected Hours:

25-35+ per week

Pay:

From $18.00/hour plus tips

Benefits:

Employee discount Paid training Health insurance Ready to Join Us? If you're a reliable, service-driven team player who thrives in a fast-paced, community-centered environment, we'd love to meet you. Apply now to take the next step in your career with Pop Pie Co. and Stella Jean's Ice Cream!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person