At L'Auberge Carmel, we believe exceptional hospitality begins with exceptional people. Every interaction is an opportunity to create a memorable experience for our guests. If you take pride in anticipating needs, delivering personalized service, and exceeding expectations, we'd love to welcome you to our team. As a Guest Service Agent, you are the heart of the guest experience. From welcoming guests upon arrival to coordinating personalized requests throughout their stay, you'll help create the warm, seamless service that defines L'Auberge Carmel. If you're passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you. Join a team that takes pride in delivering personalized service in one of California's most iconic coastal destinations.

The ideal candidate will possess:

Exceptional attention to detail A polished, professional demeanor Passion for luxury hospitality Ability to anticipate guest needs Calm and confident under pressure Strong problem-solving skills Excellent verbal and written communication Genuine desire to create memorable experiences Key Areas Daily Welcome and check in guests with warmth and professionalism. Coordinate guest requests and personalized amenities. Make and confirm reservations according to L'Auberge Carmel standards and utilize room merchandising techniques. Share recommendations about Carmel and the Monterey Peninsula dining, shopping, and attractions. Resolve guest concerns promptly and graciously. Work closely with housekeeping and other departments to deliver seamless service. Follow security and safety standards at all times. Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions. Responsible for following key control procedures according to set standards. Perform a daily cashiering audit and balance shift cashiering transactions. Promote and maintain good working relationships with your Sorasea Hospitality counterparts.

Education and Experience:

High school diploma, GED, or equivalent Prior industry experience preferred Familiarity with telephone, office equipment, and point-of-sale software a plus

Our Benefits:

401K and Employer match Employee Meal Medical, Dental and Vision Insurance Great biweekly Resort Fees