Job Title:

Guest Services Attendant Reports To:

Location Manager Department:

Food & Beverage Location:

Drakesbad Guest Ranch/Snow Mountain LLC About Us:

Nestled in the beautiful Lassen Volcanic National Park, Drakesbad Guest Ranch offers a rustic and memorable experience for all our guests. Join our team and help us deliver exceptional guest service in a friendly, dynamic, and picturesque environment!

Position Summary:

As a Guest Services Attendant, you will be the first point of contact for our guests, ensuring a warm welcome and smooth experience throughout their stay. This role combines guest service, cashiering, and light food preparation responsibilities.

Key Responsibilities:

Greet guests with a positive attitude and helpful demeanor Operate POS system for sales transactions, including opening and closing procedures Handle cash and credit cards accurately, following company procedures Assist with guest check-in and check-out at the lodge Manage dining hall and outdoor seating areas Maintain cleanliness of restaurant, store rooms, kitchen, and public areas Stock Grab n Go coolers and beverage/ice cream stations (if applicable) Serve food to guests Prepare sandwiches and perform barista duties as needed Understand and follow company ISO (Environmental & Quality) management systems Promote teamwork and contribute to a positive work environment Perform other duties as assigned

Qualifications:

High school diploma or equivalent Excellent customer service and interpersonal skills Ability to work flexible shifts including days, nights, weekends, and holidays Ability to work independently and as part of a team Strong communication skills in English (read, write, speak) Physical ability to stand for long periods and lift up to 50 lbs. occasionally

Preferred Experience:

Six months or more in food and beverage or hospitality environment

Why Join Us:

Work in a stunning national park location Be part of a friendly, guest-focused team Gain diverse experience in hospitality and food service Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.