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Front Desk Associate - C.Y. Marriott
Job
Courtyard by Marriott Chino Hills.
Chino Hills, CA (In Person)
$37,440 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. Bilingual candidates are encouraged to apply as they can enhance our service offerings. We need one part time person. Weekends and evening is a must. schedule is for weekends, Saturdays and Sundays or Sundays and Mondays. Responsibilities Greet and welcome guests in a friendly and professional manner. Assist guests with check-in and check-out procedures. Handle guest inquiries and resolve issues promptly and effectively. Upsell additional services and products to enhance guest experience. Maintain knowledge of hotel amenities, services, and local attractions to provide accurate information. Process transactions using cash registers, ensuring accuracy in handling cash and credit card payments. Conduct product demos as needed to promote hotel services or merchandise. Communicate effectively with team members to ensure smooth operations. Maintain cleanliness and organization of the front desk area. Experience Previous experience in customer service or hospitality is preferred. Bilingual skills are a plus, enhancing communication with diverse guests. Basic math skills for handling transactions accurately. Familiarity with retail math concepts is beneficial for upselling products. Strong phone etiquette for handling inquiries via phone calls. Ability to stock merchandise efficiently as needed.