Purpose:

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Education:

High School Diploma (or GED or High School Equivalence Certificate) Less than a

High School Diploma Knowledge:

Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Administration and Management
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Computers and Electronics
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Tasks Greet, register, and assign rooms to guests of hotels. Verify customers' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests' accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Issue room keys and escort instructions for all guest. Review accounts and charges with guests during the checkout process. Post charges, such those for rooms, food and/or telephone calls, to ledgers manually or by using computers. Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Record guest comments or complaints, referring customers to managers as necessary. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Job Types:

Part-time, Temporary, Seasonal Pay:

$17.00

• $18.

00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Required) Ability to

Commute:

Concord, CA 94520 (Required)

Work Location:

In person