A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work.
WORK REQUIREMENTS
Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports. Must notify security to cover the front desk/lobby area during state-mandated breaks and during report printing. Answer phone calls during the shift. Register guests and receive payments Update the status of guests. Ensure the accuracy of the accounts and transactions made with the customers. Create daily management reports, this help to maintain a regular track of the business. Produce pro-forma folios for the guests who will be departing the next day. Other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers' needs, attending their queries, housekeeping requests and reservations etc. Maintain phone charges and dry cleaning issues. High school degree or equivalent Must be a numbers person Must be fluent in Microsoft Office, specifically Excel Must be a US citizen or have a valid US work Permit/Visa Ability to handle stressful situations in a calm, professional manner Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights Physical Requirements Ability to stand for entire shift Ability to stay awake and alert during non-conventional hours Ability to type, standing upright for entire shift. Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects Must arrive to work well groomed, with pristine hygiene, and professional attire Mental Requirements Must be able to convey information and ideas clearly Must be able to evaluate and select among alternative courses of action quickly and accurately Must work well in stressful, high-pressure situations Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests Must be able to work and understand financial information and data, and basic arithmetic functions Must maintain composure and objectivity under pressure Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team
EDUCATION REQUIREMENTS
High school diploma Experience as Front Desk Agent Previous customer/guest service experience a plus Very detail oriented.
