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Front Desk Associate

Job

Ramada Culver City

Culver City, CA (In Person)

$39,000 Salary, Full-Time

Posted 1 week ago (Updated 22 hours ago) • Actively hiring

Expires 8/6/2026

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Job Description

A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel and deliver outstanding guest service.
ESSENTIAL DUTIES
Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making a change and ensure guests turn in all keys. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. .• Review daily arrivals & departures & identify problems with rooms' activity and take appropriate action. Maintain open lines of communication with the hotel Supervisor and the other employees. Answer phones take reservation and update log book. Be compliant and understand Ramada Culver City's policies and house rules. Understand hospitality terms. Ensure correct and accurate cash handling at the Front Desk.
EXPERIENCE
At least 1 year of progressive experience in a Motel/Hotel or customer service role. Must be at a learning level of Microsoft Word, Excel, PowerPoint, and Outlook.
EDUCATION
High school diploma or
GED. WORKING CONDITIONS & PHYSICAL WORK DEMANDS
Able to stoop, kneel, bend at the waist and reach on a daily basis. Regular and on-time attendance is critical.
Job Types:
Full-time, Part-time Pay:
$17.50 - $20.00 per hour
Schedule:
Evening shift Morning shift
Work Location:
In person