A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Front Desk Lead Marriott Aloft Hotel | Shashi Hospitality Group Cupertino, CA Job Details Part-time $23 - $24 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Paid sick time Qualifications Computer operation Customer communication Teamwork English High school diploma or GED Attention to detail Computer skills Receptionist experience within hospitality industry Full Job Description Front Desk Lead - Hotel Hospitality
LOCATION
: Aloft Cupertino | 10165 N De Anza Blvd, Cupertino, CA 95014 Aloft Sunnyvale | 170 S Sunnyvale Ave, Sunnyvale, CA 94086
SCHEDULE :
Must have full schedule availability, including PM shifts, weekdays, weekends, and holidays. | Must have flexibility to come in for last-minute coverage needs.
PAY :
Range $23-$24 per hour
BENEFITS
: Employee hotel discounts, paid sick leave, career development opportunities, training programs, 401(k) plan, and more | Full-time benefits include affordable health insurance and paid vacation.
SUMMARY :
Seeking energetic, guest-focused, and professional Front Desk Leads to join our hospitality team. As the first and last point of contact for hotel guests, this role plays a critical part in creating exceptional guest experiences and ensuring smooth front office operations. This position is ideal for candidates who thrive in a fast-paced hospitality environment, enjoy helping people, and are passionate about customer service, guest relations, and hotel operations. The ideal candidate is proactive, detail-oriented, and able to remain calm and professional while multitasking and resolving guest concerns.
YOUR DAY-TO-DAY
Deliver exceptional guest service with professionalism, hospitality, and enthusiasm. Welcome guests, complete hotel check-in and check-out procedures, and assist with reservations. Respond promptly and professionally to guest requests, concerns, and service recovery situations. Maximize daily room revenue opportunities and assist with room sales and availability management. Coordinate guest arrivals, departures, special requests, and room assignments. Maintain accurate guest information, room status updates, and amenity tracking within hotel systems. Review daily front office logs, guest feedback, and operational updates to ensure continuity between shifts. Utilize the Lightspeed Property Management System (PMS) and other hotel systems to support front office operations. Collaborate with housekeeping, maintenance, and hotel leadership to ensure a seamless guest experience. Maintain a clean, organized, and welcoming front desk and lobby environment. Support additional hotel operations and administrative responsibilities as assigned.
WHAT IT TAKES TO SUCCEED
Prior hotel Front Desk experience required. Customer service experience and computer skills required. Strong communication, multitasking, problem-solving, and interpersonal skills. Positive, professional, and proactive attitude with a strong guest-service mindset. Ability to work efficiently and remain organized in a fast-paced, team-oriented hospitality environment. Comfortable handling guest concerns, service recovery situations, and operational challenges professionally. Basic computer proficiency and experience with hotel reservation or property management systems preferred. Experience with Lightspeed PMS is a plus. Dependable attendance and punctuality, available flexibly including evenings, weekends, and holidays. High school diploma or equivalent required; college coursework or hospitality education is a plus. Fluent in English, including speaking, reading, and writing.
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods throughout the shift; Ability to occasionally lift, carry, push, or move supplies, luggage, or equipment weighing up to 25 pounds, with or without reasonable accommodation.
ABOUT SHASHI HOSPITALITY GROUP
: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals.
Our philosophy is simple:
when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today's traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.
EQUAL OPPORTUNITY EMPLOYER
: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.
Pay:
$23.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
