Job Summary Join our vibrant hospitality team as a Part-Time Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this dynamic role, you will be the first point of contact, providing exceptional customer service and ensuring smooth check-in and check-out processes. Your multitasking skills and warm hospitality will set the tone for our guests' stay, whether they're visiting for leisure or business. This position offers flexible hours and an exciting opportunity to develop your career in hotel management and guest relations. Responsibilities Greet guests warmly upon arrival, ensuring a welcoming atmosphere that reflects our commitment to hospitality excellence Manage guest check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills Assist guests with reservations, modifications, cancellations, and special requests using hospitality reservation systems Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience Respond promptly to guest concerns or emergencies following hotel emergency procedures, ensuring safety and satisfaction Maintain accurate records of guest interactions, reservations, and billing details while adhering to property management standards Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued Familiarity with hotel management software such as OPERA or other property management systems (PMS) Knowledge of hospitality reservation systems and front desk procedures Excellent phone communication skills coupled with professional phone etiquette Ability to handle guest relations with tact, patience, and problem-solving acumen Experience with night audit procedures is a plus but not required Previous resort experience or hotel emergency procedures knowledge is advantageous Bilingual or multilingual capabilities are preferred to serve diverse clientele effectively Join us in delivering outstanding guest experiences through energetic service and dedicated hospitality!

Pay:

$18.50 - $19.00 per hour Expected hours: 30.0 per week

Work Location:

In person