Front Desk Agent and Night Auditor

Job Overview We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong hospitality skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Duties Greet guests warmly upon arrival and provide them with information regarding hotel services and amenities. Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries, concerns, and requests promptly and professionally, demonstrating excellent phone etiquette. Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies as needed. Maintain the front desk area in a neat and organized manner while providing a welcoming atmosphere for guests. Collaborate with other departments to ensure guest satisfaction and address any issues that may arise during their stay. Assist with reservations, cancellations, and modifications using hotel management software. Provide assistance in managing inventory of supplies at the front desk, ensuring all necessary materials are stocked. Requirements Previous experience in hospitality or hotel management is preferred. Strong knowledge of front desk operations and guest services within a hotel or resort setting. Multilingual abilities are a plus, enhancing communication with diverse guests. Excellent interpersonal skills with a focus on customer service excellence. Ability to work independently during night shifts while maintaining attention to detail. Familiarity with night audit procedures is advantageous but not mandatory; training will be provided. Must possess strong organizational skills and the ability to manage multiple tasks simultaneously. Join our team as a Front Desk Clerk/Night Auditor where you will play a crucial role in creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$19.88 - $20.00 per hour

Benefits:

Employee discount

Work Location:

In person