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Front Desk Agent
Job
Fairfield Inn & Suites
Elk Grove, CA (In Person)
Full-Time
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Job Description
About us We are social, engaging and challenging.
Our work environment includes:
Modern office setting Growth opportunitiesFront Desk Agent Duties:
- Greet guests and provide excellent customer service
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations and provide information about hotel amenities and local attractions
- Handle guest complaints or concerns in a professional and timely manner
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Experience:
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using phone systems and computer software
- Excellent problem-solving skills
- Attention to detail If you are a friendly, outgoing individual with a passion for providing exceptional guest service, we would love to hear from you!