The Hampton Inn Cardiff is looking for a Front Desk Agent Our front desk agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Our candidate must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to be successful. Below is a list of job duties associated, but not limited to, the Front Desk Agent position, and serves as a guideline for the position: Register guests and assign rooms, accommodating special requests whenever possible. Check guests out efficiently. Assist in pre-registration and blocking of reservations when necessary. Comply with unit cash handling and credit policies and procedures. Complete daily checklist tasks. Comply with room selling strategies, cancellation procedures and walk procedures. Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Have a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. Offer the hotel guests the best possible service through courteous and proper phone answering procedures. Handle all emergencies according to established procedures. Ensure all customer complaints are recorded and handled appropriately and in a timely manner. Have knowledge of hotel rates, discounts, and how to handle each one accordingly. Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. Additional duties as assigned.

•Experience with Hilton preferred but not required.

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MUST BE ABLE TO WORK OVERNIGHT SHIFTS, WEEKENDS AND HOLIDAYS.

Job Type:

Part-time Pay:

From $19.00 per hour

Work Location:

In person