As a Front Desk Agent at our large hotel, you would be required to regularly interact with people in a positive manner. We are looking for an employee that enjoys working with the public and will be ready to assist our guests with a smile. You would also need to be very organized, able to easily move from one task to another, and be self motivated to complete daily tasks. Below is a brief list of the general duties of a front desk agent.

• Sell, register, and assign rooms to guests.
• Audit individual reservations and group blocks for accuracy of information and billing.
• Promote hotel facilities and services.
• Calculate bills, collect payments and maintain cash bank according to policies.
• Post charges to guest accounts: room service, food, liquor and telephone.
• Assess and prep daily reservations for arrival.
• Assist guests with any reasonable requests or queries.
• Provide luggage handling services to and from rooms when needed.
• Direct customers to their needed areas and be able to cross-sell hotel amenities.
• Manage room inventory in coordination with other departments.

Pay:

$17.00 per hour

Benefits:

Employee discount

Experience:

Hotel Front Desk:

1 year (Preferred) Customer service: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person