Experienced Hotel Front Desk Agent Full-Time, Flexible

Experienced Hotel Front Desk Agent Full-Time, Flexible Beach House Hotel, Hermosa Beach Hermosa Beach, CA Job Details Full-time $20

• $22 an hour 17 hours ago Benefits Free parking Paid jury duty Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual Hospitality Computer operation Customer service Basic math Upselling English High school diploma or GED Organizational skills Front desk Computer skills Receptionist experience within hospitality industry Typing Guest services Phone etiquette Cash handling Hotel experience Full Job Description Full job description Role Purpose The moment a guest steps into Beach House, they walk into a genuinely memorable experience.

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out

• take IDs, hand out room keys, and control. Stay one step ahead of guests' needs
• record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents. Take pride in your appearance and place as a Beach House team member. Jump into other ad-hoc duties when your co-workers need your help. Key Skills & Experiences Communication skills

• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language
• extra language skills would be great, but not essential. Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic maths and computers Flexibility
• night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience
• Must have at least one year in a hotel front desk or guest service position. Strength
• sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling. Beach House is a luxury beach front hotel with 96 guest rooms. We are looking for an individual that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour

Benefits:

401(k) Dental insurance Free parking Health insurance Health savings account Paid jury duty Paid time off Vision insurance

Experience:

Hotel Front Desk:

1 year (Required)

Language:

English (Required) Shift availability: Night Shift (Required) Day Shift (Preferred)

Work Location:

In person