Job description: Front Desk Agent Staybridge Suites Irvine

• John Wayne Airport Irvine, California Full-Time | Front Office Join Our Team!

At Staybridge Suites Irvine, we believe every guest deserves a warm welcome and an exceptional stay. As a Front Desk Agent, you'll be the first and last impression of our hotel, creating memorable experiences through genuine hospitality, efficient service, and attention to detail. If you're passionate about helping people, enjoy working in a fast-paced environment, and thrive as part of a supportive team, we'd love to meet you. Position Summary The Front Desk Agent is responsible for delivering outstanding guest service while efficiently managing all front desk operations. This role requires a positive attitude, excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced hospitality environment. The ideal candidate is dependable, service-oriented, and committed to providing every guest with a memorable experience. Key Responsibilities Welcome guests with a friendly, professional, and positive attitude. Provide efficient check-in and check-out services while ensuring accuracy in all guest transactions. Process reservations, room assignments, upgrades, and payment authorizations. Recognize IHG One Rewards members and promote loyalty program enrollment. Answer guest questions, provide local recommendations, and resolve concerns professionally and promptly. Handle cash, credit card, and other payment transactions accurately. Answer and manage a multi-line telephone system while maintaining exceptional guest service. Coordinate with Housekeeping, Maintenance, Sales, and other departments to ensure a seamless guest experience. Monitor arrivals, departures, room inventory, room status, and special requests. Maintain accurate guest records and documentation. Follow all hotel safety, security, cash-handling, and brand standards. Stay informed of daily events, VIP arrivals, group activity, and hotel promotions. Assist with additional operational duties and support fellow team members as business needs require. Qualifications High school diploma or equivalent required. Minimum one year of hotel front desk, guest service, or hospitality experience preferred. HotelKey PMS, IHG, or branded hotel experience is highly preferred. Bilingual skills are a plus but not required. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Strong organizational skills with the ability to multitask and prioritize responsibilities. Basic computer proficiency and ability to learn hotel management systems quickly. Ability to work independently and as part of a team. Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and overnight shifts as business demands require. Physical Requirements Ability to stand and walk for extended periods throughout the shift. Ability to answer and manage a high-volume, multi-line telephone system. Ability to occasionally lift, push, pull, or carry up to 50 pounds. Ability to bend, reach, kneel, and perform repetitive movements as required. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Why Join Staybridge Suites? We offer a rewarding work environment where your contributions are recognized and your career can grow.

Benefits may include:

Competitive pay Medical, Dental & Vision Insurance (eligible employees) Paid Time Off IHG employee hotel discounts worldwide Ongoing training and career advancement opportunities Supportive leadership and collaborative team environment Our Culture At Staybridge Suites, we proudly live IHG's promise of True Hospitality every day.

Our team members demonstrate:

True Attitude

• We genuinely care about our guests and each other, creating meaningful connections and making a positive difference every day. True Confidence
• We possess the knowledge, professionalism, and skills our guests trust to deliver exceptional service. True Listening
• We actively listen, anticipate needs, and personalize every guest experience. True Responsiveness
• We respond quickly, thoughtfully, and with genuine care to exceed guest expectations.

If you're passionate about hospitality and want to build a rewarding career with one of the world's leading hotel brands, we encourage you to apply today!

Pay:

$19.00

• $21.00 per hour Expected hours: 32.0
• 40.

0 per week

Benefits:

Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person