Front Desk Agent - Full Time

Front Desk Agent - Full Time Homewood Suites & Hampton Irvine Lake Forest, CA Job Details Full-time $19 - $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Customer communication Maintaining an organized workspace Guest relations Sales transaction processing Financial transaction processing Computer literacy Greeting customers Customer inquiry handling Loyalty programs Computer skills Clean workspace maintenance Hotel safety procedures Communication skills Entry level Full Job Description S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service and ensuring smooth front-desk operations across both properties. Key Responsibilities Welcome guests and efficiently manage check-ins and check-outs at both properties Process reservations, modifications, and cancellations in the system Handle guest inquiries, concerns, and requests with professionalism and urgency Accurately process payments, room charges, and transactions Promote and enroll guests in Hilton Honors programs Coordinate with housekeeping and maintenance to support guest needs Maintain a clean, organized, and professional front desk area Ensure compliance with hotel safety, security, and QA standards Support operations across both hotels as needed (dual-property flexibility) Assist with guest services, luggage, and local recommendations Qualifications Previous hotel or customer service experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills; hotel systems experience (PEP preferred) Professional appearance and reliable attendance Flexibility to work across both properties Schedule Full-Time Flexible shifts including mornings, evenings, weekends, and holidays Must be able to work at either property as business needs require Compensation & Benefits Competitive hourly pay Paid Vacation and Sick Leave Medical, Dental, and Vision Insurance 401(k) Retirement Plan Hilton Team Member Travel Program (Go Hilton) Growth opportunities within S3 Hotel Group