Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
LQ
La Quinta Inns & Suites
Guest Service Agent
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Assist guests with luggage and other requests
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with proper phone etiquette
- Process payments and maintain accurate records of transactions
- Assist with night audit duties as required
Experience:
- Previous experience in the hospitality industry or hotel management is preferred
- Strong customer service skills with a friendly and professional demeanor
- Familiarity with phone systems and proper phone etiquette
- Knowledge of night audit procedures is a plus
- Bilingual skills (English/Spanish) are an asset
- Ability to effectively communicate with guests and provide exceptional guest relations This is an exciting opportunity to join our team as a Guest Service Agent.