Position Summary The Front Desk Agent is often the first and last impression guests have of Mammoth Reservations. This role provides outstanding customer service while assisting guests, homeowners, vendors, and internal departments. The Front Desk Agent is responsible for daily office operations, guest check-in and check-out support, reservation assistance, phone and email communications, and administrative tasks that help ensure a seamless guest experience. This position is Part-Time or Full-Time, must be available to work weekends. Primary ResponsibilitiesGuest Services Welcome guests with a friendly, professional, and knowledgeable attitude. Assist guests with check-in and check-out procedures. Answer questions regarding reservations, lodging, local attractions, weather, road conditions, and recreation. Resolve guest concerns quickly and professionally, escalating issues when appropriate. Process guest payments and maintain accurate reservation information. Assist with early arrivals, late departures, and special guest requests. Front Desk & Office Operations Answer incoming phone calls promptly and professionally. Respond to guest emails and inquiries in a timely manner. Distribute parking passes, welcome packets, and guest information when required. Maintain an organized, clean, and welcoming front office. Process lost and found items according to company procedures. Reservation Support Assist with reservation modifications and cancellations. Process payments and security deposits. Explain rental policies, rental agreements, and check-in procedures. Promote direct bookings and future reservations whenever appropriate. Maintain accurate guest notes and reservation records. Operations Support Create and assign maintenance and housekeeping work orders as needed. Communicate guest concerns to Management. Monitor arrivals and departures throughout the day. Assist with quality control follow-up and guest communication. Customer Service Expectations Deliver exceptional hospitality with every guest interaction. Demonstrate patience, empathy, and professionalism. Remain calm and solution-oriented in fast-paced situations. Represent Mammoth Reservations in a positive and professional manner. Qualifications Previous customer service, hospitality, hotel, or vacation rental experience preferred. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Comfortable learning reservation and property management software. Proficient with Google Workspace. Professional appearance and positive attitude. Ability to work independently and as part of a team. About Mammoth Reservations Mammoth Reservations is committed to delivering seamless, full-service vacation rental experiences with quality, expertise, and professionalism. We pride ourselves on exceptional guest service, strong owner relationships, and a collaborative team environment. As a locally owned company, we value integrity, accountability, flexibility, and continuous improvement while creating memorable vacations for every guest.

Job Types:

Full-time, Part-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Referral program Ability to

Commute:

Mammoth Lakes, CA 93546 (Required) Ability to

Relocate:

Mammoth Lakes, CA 93546: Relocate before starting work (Required)

Work Location:

In person