Join our vibrant hospitality team as a Front Desk Agent, where your energetic and welcoming demeanor will set the tone for an exceptional guest experience. In this dynamic role, you will be the first point of contact for our guests, managing check-ins and check-outs, providing outstanding customer service, and ensuring smooth operations at the front desk. Your enthusiasm and professionalism will help create memorable stays and foster guest loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort environment. Duties Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and guest relations skills Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently Check guests in and out accurately using hotel management software, while providing detailed information about hotel amenities and local attractions Handle guest complaints or concerns promptly with a solution-oriented approach to ensure satisfaction Assist with night audit procedures, balancing accounts and preparing reports to maintain financial accuracy overnight Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues swiftly Maintain a clean, organized front desk area that reflects the welcoming atmosphere of our resort Experience

MUST HAVE IHG EXPERIENCE

Previous experience in hotel management or front desk operations is highly preferred Strong customer service background with excellent communication skills in multiple languages is a plus; bilingual abilities are highly valued Familiarity with hotel management systems and multi-line phone systems enhances your efficiency in this role Knowledge of hospitality management principles and guest services best practices ensures a seamless guest experience Experience working night shifts or performing night audit duties demonstrates flexibility and dedication to hospitality excellence Prior resort or hotel experience is advantageous but not mandatory; we value enthusiasm and a proactive attitude above all Embark on a rewarding career where your hospitality expertise makes every guest feel valued. We're committed to supporting your growth in a lively environment that celebrates teamwork, diversity, and exceptional service!

Work Environment/Physical Demands:

Ability to sit and stand for extended periods of time Requires performance of repetitive tasks May occasionally lift objects over 25 pounds Specific vision abilities, close vision, distance vision and ability to adjust focus.

Pay:

$20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Front Desk Agent :

2 years (Required)

License/Certification:

IHG Experience (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Milpitas, CA 95035 (Required)

Work Location:

In person