All hotel features/services, hours of operation.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Scheduled daily group activities.
Service standards and specific hotel policies.

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within three rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify guest length of stay, rates (as applicable). Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes, packages and correspondence. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Complete daily checklist. Process all checkouts. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Inventory monitoring of suite shop goods and restock items as necessary. Complete Expedia and Booking.com commission review prior to submission dates.

Equal Opportunity Employer M/F/D/V Job Type:

Full-time Pay:

$25.14 per hour

Benefits:

Employee discount Health insurance Paid time off Referral program Retirement plan

Education:

High school or equivalent (Preferred)

Experience:

Front Desk:

1 year (Preferred)

Work Location:

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